WHAT THIS POLICY COVERS

This privacy policy applies to the websites, mobile applications, and APIs (each, a “Service”) owned or operated by Assist Holdings, LLC (“we”, “Verisist”). It also describes your choices regarding use, access and correction of your personal information.

We offer a wide range of Services to employers, businesses, and individuals, including background check and identity verification services.  For example, we provide:

  • Criminal record, education, motor vehicle record, and credit screening services to employers for current and prospective employee background checks.
  • Services for individuals to run employment background checks on themselves.
  • Non-employment background checks and identity verification services for businesses that want to screen current or prospective users.

Depending on the Service you use, we may collect different information about you, and additional privacy terms, notices, and/or disclosures may apply to your use of the Services. This policy does not cover data collected by or through third-party websites or services.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE VERISIST SERVICES OR VISIT VERISIST WEBSITES.

OUR DATA COLLECTION PRACTICES

INFORMATION WE COLLECT

In order to provide the Services, we collect personal information directly from our users, from our customers and prospects as part of providing our Services, from visitors to our Services, and from public records.

Collection Directly From Our Users

We collect information about users who create accounts with us:

  • Creating an account. If you create an account, we ask you to provide some basic registration information such as your name and email address. If you’re registering on behalf of a company, we may also ask you to provide some details about that company as well.
  • Making a purchase. If you choose to make a purchase from us, we ask you to provide billing details such as credit card or ACH information.
  • Commenting on a report. If you choose to add annotations to your personal background report, your comment may be made available to anyone that you authorize to receive a copy of that report. When you write your comment, you can select whether you’d like for your comment to be visible only to a particular employer or to all future employers who view your report.
  • Contacting us. If you contact our sales or customer service teams, we will collect your contact information, such as phone number or email address, as well as the contents of your communication. We may also ask for additional information to help us better assist you, such as technical information about your browser or information about your account with us.

Collection When We Provide Services To Our Business Customers
We may need to collect personal information from you in order to provide Services to our business customers, which may include employers and other companies or organizations that purchase our Services. For example, if you are the subject of a background check, or if a business customer requests that you verify your identity with us, we may collect some identifying information about you to provide the Services to our business customers.

  • Authorizing a background check. When you authorize one of our business customers to run a background check on you, we ask for your legal name, date of birth, and other identifying details such as your Social Security number, residential address, or past employment or educational history (depending on the type of background check requested). If the background check is authorized electronically, we also collect your email address and/or phone number.
  • Verifying your identity. We may collect personal information from you so that we can confirm that you are who you say you are. This personal information could include your legal name, address, phone number, email address, Social Security number, financial or utility account information, or a government-issued photo ID document.

Collection From Third Party Sources
If you authorize one of our business customers to run a background check on you, we’ll collect public records and other information from reliable third-party sources to assemble the report. We may also verify your information against authoritative government databases or information providers.

Collection When You Visit Our Website
Verisist makes use of tools such as cookies to collect various types of information about your activity and computer while you use the website of a Service.

  • If you visit our website, we will collect technical information from your browser, whether you have an account with us or not. This includes log data, which is automatically generated by your browser every time you request a webpage, and includes your IP address, browser User Agent, Referer, and the requested webpage. We may also make use of trusted third-party analytics tools such as Google Analytics. These third parties may collect information about your activity on our Services in order to help us to better understand how users interact with our Services.
  • We use content and preference cookies (both temporary and persistent) and similar technologies, and our partners may, too. These technologies are used to analyze user trends, to administer our website, to understand users’ activity on our website, and to gather information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

HOW WE USE THE INFORMATION WE COLLECT FROM YOU

Your information is used to provide and improve the Services. That includes:

  • Operating, evaluating, maintaining, improving, and developing the Services, including remembering your preferences and customizing the Services to user needs;
  • Conducting in-house research and development to help improve and further develop the Services;
  • Preventing, managing, and investigating fraud or abuse;
  • Marketing products or services offered by us, our parent company, affiliates, or by selected partners to you; and
  • Communicating with you about your use of the Services.

WHEN WE SHARE YOUR INFORMATION

In limited circumstances, we share the information we collect from you.

  • With your consent. We may share your information when you give us permission – for example, if you authorize us to share your background report with a platform or employer.
  • With our service providers. We work with trusted third party service providers for such services as retrieving public records, payments processing, and communicating with our current customers and prospects. We share the minimum amount of information necessary to provide or improve our Services. If you are a consumer, your information may be shared for the business purpose of retrieving public records and compiling a consumer report about you in accordance with the Fair Credit Reporting Act, and in order to process your payment, if applicable. If you are a business customer or prospect, we may share your information for additional business purposes, including but not limited to processing your payment, facilitating communication with you, and improving and/or marketing our Services to you. Any third-party service provider we use is required to secure your information and may only use it to provide or improve the Services described in this Privacy Policy.
  • De-identified and aggregated data. We may share or disclose information we collect after de-identifying and aggregating it so it cannot be linked back to an individual person. We contractually require third parties to respect this practice.
  • Fraud and abuse prevention. We partner with certain third party vendors to prevent fraud and abuse. When you make a purchase, we may analyze your payment information and unique device identifiers (including, but not limited to, IP address, MAC address, browser and operating system settings) to identify suspected fraudulent activity and block it. We may share information associated with activity flagged as fraudulent (including, but not limited to, payment information, email addresses, and unique device identifiers) with our security partners or law enforcement.
  • Business transfers. In the event that Verisist is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your personal information may be sold or transferred as part of that transaction. However, the new entity will be bound by this privacy policy after the sale or transfer.
  • For legal process and emergency situations. We may be required to disclose or preserve for future disclosure your personal information if we believe, after due consideration, that doing so is reasonably necessary to protect Verisist’s rights or property or to comply with a law, regulation, valid legal process, or to prevent imminent and serious bodily harm to a person, and in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Unless prohibited from doing so by law or court order, we will do our best to provide subjects – including candidates and applicants – of law enforcement requests with advance notice before we disclose their information to law enforcement, if we have contact information for that customer. We reserve the right to withhold advance notice where it would impede an investigation of identity theft, or in situations involving imminent physical harm or harm to minors.

YOUR OPT-OUT AND COMMUNICATION CHOICES 

We may send you information about our products, notices regarding your account, and other messages related to Verisist services, including marketing emails. You can unsubscribe by clicking on the unsubscribe link in those emails, emailing [email protected] with the email address you wish to unsubscribe, or calling 1-800-418-9523. Please note that you may still receive account and billing notices from us, if applicable.

OTHER PRIVACY INFORMATION

We maintain reasonable, industry-standard security procedures and practices to protect your personal information. Verisist does not collect information from children under the age of 13, and does not share your information with third parties for their own marketing purposes.

DATA SECURITY AND RETENTION

Verisist retains all of the information we collect or that you submit for as long as your account is active, or is needed to provide you services, or for purposes including fraud prevention, legal compliance, dispute resolution, as well as for the enforcement of our agreements.

Your information is stored on secure servers in the United States. We maintain reasonable, industry-standard security procedures and practices to protect your information. Here are a few other steps we take to protect your information:

  • We implement technical measures to prevent unauthorized access, and keep security patches and software up-to-date
  • Employee access to your information is restricted and audited
  • Sensitive personal information is stored in encrypted form
  • All personal information is encrypted during transfer

DO NOT TRACK

While you may manage cookie preferences using your browser settings, this website does not currently respond to browser settings such as Do Not Track.

PERSONAL INFORMATION DISCLOSURE: UNITED STATES OR OVERSEAS

When Verisist acts as an Investigative Consumer Reporting Agency under Tennessee state law, personal information collected from you may be transferred outside of the United States as follows:

  • To third parties from which we must collect or verify personal information to provide Services to our business customers. For example, if a business customer runs a Canadian background check on you, your personal information may be transferred outside of the United States to the organization in Canada that provides information for your background check.
  • To service providers that help provide the Services outside of the United States, where a business customer has requested such Services. For example, if a business customer requests employment verification on you in Australia, your personal information may be transferred to a service provider with expertise in performing such verifications in Australia.
  • To affiliates, service providers, and contractors from time to time to help provide the Services.

INFORMATION-SHARING DISCLOSURE

We do not share your personal information with third parties for direct marketing purposes without your permission.

CONSUMER PRIVACY ACT

Verisist does not and will not “sell” personal information, including information collected from minors under 16 years of age.

CATEGORIES OF PERSONAL INFORMATION WE COLLECT/DISCLOSE FOR A BUSINESS PURPOSE:

  1. Personal identifiers such as your name, postal address, Internet Protocol (IP) address, and/or email address.This information is collected directly from you or your device (IP address only) when you interact with Verisist, such as when you create an account or when you visit our website. This information may be collected in order to create your account and/or to identify you as a unique visitor to our website. This information may be disclosed to our payment processors and fraud detection vendors.
  2. Categories of personal information. This may include but is not limited to your address, telephone number, credit card number, debit card number, or any other financial information. This information is collected directly from you when you make a purchase of one of Verisist’s Services. This information is collected in order to process your purchase. This information may be disclosed to our payment processors and fraud detection vendors.
  3. Commercial information, including records of products or services purchased.This information is collected directly from you when you make a purchase of one of Verisist’s Services. This information is collected in order to facilitate your transaction and for our internal business purposes, such as financial record-keeping. This information is not sold or disclosed for a business purpose.
  4. Biometric Information.If you speak with a representative of Verisist over the phone, your call may be recorded for quality assurance purposes. Verisist will inform you that the call will be recorded. Verisist does not collect any other biometric information. This information is not sold or disclosed for a business purpose.
  5. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our website.This information is collected directly from your device when you interact with our Services. This information is used for security and internal user analytics purposes. This information may be disclosed to our fraud detection vendors.

CHILDREN’S INFORMATION

Our Services are not directed to individuals under the age of 18 and we do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information on a child under the age of 13 via the Services, we will promptly remove it from our systems.

CHANGES TO THIS POLICY

If we make material changes to this Privacy Policy that affect your rights, we will post a notice on the site before that change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices. If we make any changes to this Policy, we will change the “Last Updated” date above.

CONTACT INFORMATION

If you have any questions about this Policy, please contact us at 1-800-418-9523, [email protected].